I want you to be pleased with your jewellery. If you are not completely satisfied, I am happy to offer an exchange or refund of returned goods, subject to the following terms* :
/E-mail within 7 days of receipt of the item(s). Indicate the reason for the return, and whether you would like a replacement, exchange or refund.*
/All items must be returned unworn and in their original packaging within 14 days of receipt.
/Returns are at your own expense unless otherwise agreed by Sara Robertsson Jewellery.
/Damaged or missing returns are your responsibility, therefore I recommend that you return by registered mail.
/All exchanges will be made within 4-6 weeks of receipt of the returned item(s) and all refunds within 7 days.
*Please note that this does not apply on special orders such as adjusted sizes or custom made designs.
To enjoy and prolong the life of your jewellery, read the care instructions carefully when receiving your order. And treat your piece/s with care. Any item damaged as a result of not following the care instructions will be replaced or repaired only at the customer’s own expense.
If the jewellery is considered subject to manufacturing errors, e-mail Sara Robertsson Jewellery the details of the damage. Wait for a reply before returning your order. If the damage is confirmed as a manufacturing error, Sara Robertsson Jewellery will repair/replace your order within 2 weeks upon receiving the return.